Here is the outline of the Girl Meets Dress Q&A on Refunds and Returns. The process is simple and exactly like any other retail shop – Â We refund for any dresses you try on and decide not to wear.
How do I return my dress?
Returning the dresses you’ve enjoyed is quick and easy. Follow the simple steps below to return a dress. If you are returning more than one item, they need to be sent back in the same box.
1. Simply pack the items in their original packaging and stick the Girl Meets Dress return address label provided inside the box and fill out the return form enclosed.
2. Drop your box at the local Post Office before 4.30pm. No additional fees or postage will be needed. Please ensure you keep your receipt safe as this is your proof of postage and has the tracking number. If an item doesn’t arrive back with us and you cannot prove you sent it, we will charge you for the loss of the item.
3. All packages are on a ‘Next Day’ service so we will receive the box back the next working day before 1pm and will email you to confirm receipt / Take the next steps / Process the refund etc.
What if I receive a dress but it doesn’t fit?
You can try on up to 3 short or 2 long dresses.
Once the courier arrives at your door and you have signed for the package, please try on your Girl Meets Dress items.
If none of them are suitable and you require a full refund you have 24 hours to post the box back from your local post office.
When will I receive my refund?
After we have received your dress / dresses back and refund request, we will process the refund and notify you via e-mail.
The refund will be in the same form of payment that you originally used.
Refunds will be dealt with within 7 business days of us receiving your return.
If you are unclear on any of these terms or have any questions please get in touch by contacting customer service on customersupport@girlmeetsdress.com
For a full list of questions regarding Returns and Refunds please refer to our FAQ section.
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