Top 10 FAQs…
Our lovely and extremely helpful Customer Service team at GMD HQ have put together the most asked of all the Frequently Asked Questions. We hope it helps!
Does GMD have a physical shop?
No, we are purely an online rental boutique and we don’t have a physical location where you can come and try on dresses. All rented dresses are delivered to you and you will try them on when they arrive.
My event is not for 2 months… can I order now and reserve the dresses I love?
YES! Place your order as soon as you see the dresses you love. Enter your event date in the box at the checkout stage and we will be in touch.
Alternatively – if your order is this week – don’t worry! We can do next day delivery anywhere in the UK.
Can I order and try on more than one item in one order?
Yes, you can order and try on a maximum of 3 short dresses or 2 full length gowns at one time.
You will try on all the dresses you order and let us know which one you are going to wear for the event.
We will refund you for either 1/2/3 dresses should they be unsuitable.
Can I try on one or more dresses a few weeks before my event date and then send them all back before choosing my favourite for re-delivery?
Yes, If you wish to request this ‘In advance Try on’ service, simply tick the box at checkout stage of ordering*
Do you offer gift vouchers so I can treat my friends to a GMD dress?
Yes, if you are interested in purchasing gift vouchers for someone as a present, please see the Gift Vouchers page
Alternatively email us your request at firstname.lastname@example.org
How often do you add new dresses to the website?
We have new arrivals every Tuesday. To be the first to hear about these pieces, sign up to our newsletter from the website. We also post all new arrivals and news on Facebook and Twitter
How do I return my dress?
Returning the dresses you have enjoyed is quick and easy.
1. Simply pack the items in their original packaging and stick the return address label provided.
2. Drop your box at the local Post Office. No additional fees or postage will be needed. Please ensure you keep your receipt safe as this is your proof of postage and has the tracking number.
3. All packages are on a ‘Next Day’ service so we will receive the box back the following day before 1pm and will email you to confirm receipt.
Do you ship to Ireland?
Yes, simply select the Ireland shipping rate at the checkout stage of your booking. We offer next day delivery to Northern Ireland but delivery to the rest of Ireland can take 3-4 days.
What if I accidentally stain or damage the dress?
Don’t worry! Our No.1 priority is that you have an amazing time wearing your dress and this means being able to dance the night away barefoot and carefree!
We understand that some wear and tear may be inevitable and beyond your control. Obviously we ask that you take care of your dress as if you borrowed it from a friend, but we’ve now added an Insurance option to eliviate some worry. The charge is £7 and appears at the checkout stage. Please note, this covers accidental damage, but you will not be covered for loss or serious damage and/ or neglect.
If your question is not answered here and you wish to get in touch – please email us on: email@example.com
Also, please keep in touch with us through our Facebook fan page!
*subject to stock levels and availablity in the weeks leading up to your event date.