How does hiring dresses work?
ORDERING & TRYING ON THE DRESSES
Does GMD have a physical shop?
Yes, we have a showroom in London SW6 where you can come and try on dresses. Please email firstname.lastname@example.org to book an appointment.
If you can’t get to us then don’t worry! And customers in Ireland who want to rent a dress, you can select delivery at the checkout stage. Any questions get in touch. Dress hire in Ireland, Clothing rental in Dublin, Fashion hire in Northern Ireland: email@example.com
Can I order online and try on a few dresses?
Yes, you can borrow a maximum of 3 dresses at one time. Should you order and try on multiple dresses, we will refund you for anything unsuitable.
How much do the dresses cost to hire?
Every dress has a price. You can hire dresses individually event by event, or join our INFINITE membership which is a monthly subscription for Â£99. This entitles you to Free unlimited dress hires all month.
I only want 1 dress for my event, can I order 3, choose 1 and return the others for a refund?
Yes this is exactly how it works. You are allowed to order up to 3 dresses. We will deliver them to you. After the event your return them all in the same box. Once we receive them back we will refund you for the dresses which you did not wear.
Can I try on the dresses weeks/ months before my event date?
YES, you will see 2 options at the checkout:
Option 1: FREE: When your dresses are delivered for your event, you will try them on. We will refund for anything you decide not to wear. Option 2: ADVANCE TRY ON/Â£30 per order: If your event is MORE than 4 weeks away from the date you place the order you can opt to use ourÂ service. Select this option at the checkout. You will receive the dresses ASAP to choose which one to have re-delivered back to you for the event. This service is Â£30 (non refundable) All delivery and returns are free.
I am not very tall, will the gowns be too long?Â We have various lengths of all the dresses. Order normally and tell us if you are concerned. The GMD mission is to ensure you look your best at your upcoming event.
Can I receive a refund if some / all of the dresses I order don’t fit?
Yes, once the dresses are back with us, we will process a refund for anything you have not worn.
Can IÂ add accidental damage insurance on my dresses?
Yes, we have an optional Â£7 insurance option to select at the checkout stage. This covers minor accidental damage such as a zip break or any normal stains.
How long can I borrow a dress for?
On the website you select the option to borrow each dress for either 2 nights or 7 nights. If you need longer, perhaps you are going abroad, no problem! Just email us at firstname.lastname@example.org.
When does my rental period begin and end?
Your rental period starts on the day your dresses are delivered, for example, for a 2 night hire, delivered on a Tuesday, you would need to drop your box into your local Post Office on Thursday before 5pm (2 nights later). We ignore Sunday as the post offices are closed, so for weekend 2 night events, delivery is Friday and return is Monday.
DELIVERY & SHIPPING
How much does delivery cost?
All UK orders have FREE delivery + returns.
In central London we offer a Same Day service which is Â£20-Â£30
How do I know my order will arrive in time?
On the day of your delivery you will receive a 1 hour delivery window allocated by our courier service. You will be kept informed about dispatch, delivery time etc.
RETURNING YOUR DRESS
How do I return my dress?
Returning the dresses is quick and easy.
Using the original packaging, stick on the GIRL MEETS DRESS return address label provided and fill out the returns form enclosed. Drop your box at the local Post Office. keep your receipt safe.
When will I receive my refund?
After we have received your box back, we will process the refund and notify you via e-mail.
How do I contact customer service?
Or by telephone on 0207 498 9131.
We also have a LIVE CHAT function which you will see in the bottom right hand corner of your screen. When we are offline you can also leave a message.